Mon - Fri 9am - 2pm and 5pm - 6pm (closed weekends and bank holidays)
Available on livechat 7 days a week
We collect information on our website users in several ways, including through cookies, registration and emails sent to us via our website. Our information collection includes the following:
We use personal information to provide you with the services and goods you have requested. Unless you have informed us that you do not wish to receive such information, we or our agents may periodically contact you about our products and services.
We may perform statistical analyses of user behaviour (for example, by analysing the website usage data gathered passively from all users) in order to measure relative consumer interest in the various areas of our website. These analyses assist us in our product development efforts.
We will also share personally identifiable information if you have given us permission to do so. We will share your personally identifiable information if required by law to do so, including in response to legal processes, such as a court order or subpoena, or to comply with other federal, state or local laws. Dyson Vacuum Spares will not reveal your personal identity in connection with the disclosure of such information. We do not store debit/credit card details nor do we share customer details with any 3rd parties without the customers permission.
As a service to you, we may provide links to websites operated and controlled by third parties. Those third parties have their own information collection practices. We are not responsible for their information collection practices or for the content of their sites. We encourage you to review carefully the privacy policies of all websites, including those websites which can be accessed from this site.
All information about you that we store on our web server is in secure databases protected through a variety of technical access controls.
Dyson Vacuum Spares website activity that incorporates your personal details is securely encrypted using Secure Socket Layer (SSL) technology. SSL technology prevents you from inadvertently revealing personal information using an insecure connection.
You will know when you are in secure mode as your browser will display a padlock symbol. This will happen as soon as you're required to login at the checkout page. i.e. before you enter any personal or payment details and also when accessing the My Profile section where you manage your account.
By clicking on the padlock symbol, you can check that the SSL certificate for the website is valid and in date.
Secure mode means that all of your details are encrypted to help keep them secure. Encryption creates billions of code combinations to protect each transaction made on our site, so your card details cannot be viewed by anyone else using the Internet.
During payment, we also ask for your card billing address as an additional security check. New security checks like the card signature code protect your credit card details online. No credit or debit card details are stored once your order has been processed.
Verified by Visa and MasterCard SecureCode is a simple and secure way to shop online.
This service is offered by Visa and MasterCard, in association with the bank that has issued your credit / debit card.
This service provides additional security when shopping online by ensuring your card is not being used by someone else.
If the credit / debit card you're using to pay for your order qualifies for one of these services (not all cards do), you will be taken to a page hosted by your card issuer. This is a completely secure process, the information you provide will only be visible to you and your card issuer, and would never be shared with other parties.
Using this service is a matter of adding a quick extra step to your online checkout procedure. Enrolling takes moments and is secure. Each future purchase will require the password you set up when enrolling.
Our Helpline is open 9am-5pm Mon-Fri.